Terms of Service

Welcome to our website. By accessing, browsing, or making a purchase through our store, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General Information

This website is operated by Caillycrochet. Throughout the site, the terms “we,” “us,” and “our” refer to the brand, and “you” refers to the customer or user. By using this site, you agree to comply with all terms, conditions, and policies stated here.

2. Custom-Made Products

All of our products are custom handmade items created to order. Because of their personalized nature:

  • Orders cannot be canceled, returned, exchanged, or refunded once confirmed.
  • Please check product details, sizing, personalization requests, and shipping address carefully before placing your order.
  • Exceptions apply only if the product is lost in transit or defective upon arrival (see our Order & Return Policy for details).

3. Pricing & Payments

  • All prices listed on our website are in USD and are subject to change without notice.
  • Payment must be made in full at the time of purchase.
  • We reserve the right to refuse or cancel any order if fraudulent activity or misuse is suspected.

4. Shipping & Delivery

  • Processing and production times vary since items are handmade. Estimated shipping times are provided for reference but are not guaranteed.
  • We are not responsible for shipping delays caused by the carrier, customs, or other external factors beyond our control.
  • Risk of loss passes to the customer once the package is handed to the carrier.

5. Intellectual Property

All content on this site, including images, designs, logos, and text, is the intellectual property of Caillycrochet and may not be copied, reproduced, or used without permission.

6. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our maximum liability is limited to the purchase price of the item.

7. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy. We do not share or sell your information to third parties, except as required to process your order (e.g., payment processors, shipping carriers).

8. Changes to Terms

We reserve the right to update, modify, or replace any part of these Terms of Service at any time. Changes will take effect immediately upon posting on this page. It is your responsibility to review this page periodically for updates.

9. Contact Information

For any questions about these Terms of Service, please contact us at:
📧 cs@caillycrochet.com